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Commercial guide · Last reviewed 18 August 2026
Hospital Robot Time-and-Motion Study Before a Pilot
Measure trips, walking, waiting, interruptions, destinations and service levels to build a credible automation baseline.
Who this is for
hospital operations, laboratory, pharmacy, nursing, facilities, IT and procurement teams
Sample different shifts and days
Measure trips, walking, waiting, interruptions, destinations and service levels to build a credible automation baseline. For this part of the decision, document the current workflow, responsible users, normal operating conditions and exceptions. Avoid treating a brochure feature as evidence until the offered configuration and site assumptions are confirmed.
Ask the supplier to distinguish standard capability, project option, integration dependency and customer responsibility. Convert the answer into a measurable requirement or acceptance record wherever the outcome matters to safety, service level, custody, compliance or total cost.
Measure request-to-receipt, not distance alone
Measure trips, walking, waiting, interruptions, destinations and service levels to build a credible automation baseline. For this part of the decision, document the current workflow, responsible users, normal operating conditions and exceptions. Avoid treating a brochure feature as evidence until the offered configuration and site assumptions are confirmed.
Ask the supplier to distinguish standard capability, project option, integration dependency and customer responsibility. Convert the answer into a measurable requirement or acceptance record wherever the outcome matters to safety, service level, custody, compliance or total cost.
Capture failed and repeated trips
Measure trips, walking, waiting, interruptions, destinations and service levels to build a credible automation baseline. For this part of the decision, document the current workflow, responsible users, normal operating conditions and exceptions. Avoid treating a brochure feature as evidence until the offered configuration and site assumptions are confirmed.
Ask the supplier to distinguish standard capability, project option, integration dependency and customer responsibility. Convert the answer into a measurable requirement or acceptance record wherever the outcome matters to safety, service level, custody, compliance or total cost.
Separate clinical from logistics time
Measure trips, walking, waiting, interruptions, destinations and service levels to build a credible automation baseline. For this part of the decision, document the current workflow, responsible users, normal operating conditions and exceptions. Avoid treating a brochure feature as evidence until the offered configuration and site assumptions are confirmed.
Ask the supplier to distinguish standard capability, project option, integration dependency and customer responsibility. Convert the answer into a measurable requirement or acceptance record wherever the outcome matters to safety, service level, custody, compliance or total cost.
A feature list is not an operating plan.
Projects become fragile when routes, users, exceptions, integrations and ownership are postponed until after purchase.
Use the pilot to answer a defined investment decision with agreed evidence—not simply to demonstrate that a robot can move.
Frequently asked questions
How long should the baseline study run?
Long enough to represent normal variation, peak periods and important exceptions; the answer depends on workflow frequency.
Can estimates replace observation?
Estimates are useful for screening, but direct observation and system data produce a more defensible pilot design.
What should we send for an initial assessment?
Provide the use case, users, environment, payload, route or workspace, systems to integrate, expected quantity, destination market and target timing. Sensitive details can follow under appropriate confidentiality terms.
What should appear in the quotation?
The quotation should identify configuration, scope, interfaces, deliverables, assumptions, exclusions, acceptance approach, support and commercial terms.
Related decision guides
Hospital Robot Downtime and Contingency Planning
Define detection, task recovery, payload security, manual fallback and support escalation before a robot fleet goes live.
Infection-Control Review for Hospital Logistics Robots
Define surfaces, cleaning agents, schedules, responsibilities and route restrictions with infection-prevention stakeholders.